Netsoft ensures successful and efficient use of our products by offering the services of experienced consulting and technical support teams, extensive implementation documentation, planning guides and comprehensive training classes. As a result, many customers implement the system in less than 90 days.

Solution Start Implementation Program

Netsoft provides the processes, tools and people necessary for a well executed implementation. Our time-tested implementation process and resources help to get your system and employees up and running in record time. Consisting of six main phases, and supplemented by the Impact ERP Implementation Guide, the Solution Start program is a service package designed to guide new user implementation efforts. This process provides a step by step implementation solution that focuses on measurable objectives as a method of assuring a successful project. The program includes the services of an Impact ERP application consultant, who will come to your facility and provide the expert guidance and resources necessary to execute our proven implementation plan.

Virtual Classroom & Hands-on Training

The Impact Virtual Classroom is a live, on-line training program designed to help customers get the most out of their Impact ERP system. Virtual Classroom sessions provide an easy and cost-effective way for customers to get new employees educated, learn about a new release, train end users in specific functional areas and to receive expert answers to questions regarding ERP.

Several in-depth educational courses are offered at the Netsoft’s Impact corporate training facility or on-site at your location. These courses, which include hands on training and workshops, provide an in-depth understanding of Impact ERP and the manufacturing environment.

Customization Services Group

Many of our customers find that Impact ERP meets the majority of their needs without customization. We realize, however, that you may have unique business conditions that create the need to customize a solution, that’s why we added a separate suite called on demand. Impact offers complete customization.

services to provide the technical expertise and development resources for the customization of your system. All customizations are fully documented and conform to Netsoft’s Impact strict programming standards to assure product compatibility and seamless integration.

Technical Support & Consulting

Certified technicians who have in-depth knowledge of the product, as well as manufacturing and accounting environments, staff Netsoft’s Impact technical support organization. All technical support calls and e-mails are always answered by a live technician.

Netsoft’s Impact consultants are available to provide direct, on-site support of your needs in the application of Impact products and process re-engineering.

Customer Support Web Site

Access to the Impact Customer Support web site, an immediate online service and support resource, provides customers with 24 hours access to a support knowledgebase, software updates, technical documentation and much more.

Documentation

An Implementation Guide, Tutorial Workbook, and User’s Manual are available in hard copy as well as electronically, in Adobe Acrobat PDF format. Context-sensitive on-line F1 key help with an integrated APICS glossary provides in-depth product information and multiple cross-references throughout the system.

User Groups

User Groups provide a forum for Impact ERP users to share their experience and knowledge about the product. Impact supports User Groups by providing organizational guidance, guest speakers, product updates and an opportunity to provide direct feedback on product features and functionality.